Question 1

What are your working hours?

Accepted Answer

Our office is located in India, and working hours are 10 AM - 6 PM IST (Mon-Sat).

Question 2

How do you communicate with clients?

Accepted Answer

We'll communicate with you via email and WhatsApp for project updates. For project management, we provide manual access to a dedicated workspace where you can track progress and share feedback.

Question 3

How long does video editing take?

Accepted Answer

We're committed to providing the best results in the quickest time. This usually ranges between 2-4 days, depending on the length and type of videos.

Question 4

Do you offer customization?

Accepted Answer

Yes! We know every creator is different. This is why we're open to complete customization according to your voice and requirements. Our team will even give you suggestions to improve your content.

Question 5

Do you offer short-form video editing (Reels/Shorts)?

Accepted Answer

Yes we do! In fact, we have a dedicated Vertical Short-Format Video team at ElecEco.

Question 6

Do you offer monthly packages for short-form content?

Accepted Answer

Yes! The world is hooked to short form video and we know you want to get in on it. We offer monthly packages and deals for the same.

Question 7

Are the videos copyright-free?

Accepted Answer

Yes, we use certain techniques and processes to ensure the videos are copyright-free.

Question 8

How do you price your services?

Accepted Answer

Our pricing is flexible, depending on the duration and genre of the content. We offer monthly and per-project models. You can get in touch for more detailed estimates.

Question 9

What is the trial process?

Accepted Answer

Once you're happy with the trial video, we mutually co-sign an agreement. You'll get the trial video with the watermark removed, and we'll have payment after each video for the first month. We'll send you monthly invoices from the second month onwards.

Question 10

What payment methods do you accept?

Accepted Answer

We're flexible and accept a number of payment methods. International Payments: PayPal, Wise.com. Indian Payments: Razorpay (UPI, Cards, Net Banking).

Question 11

How do we share files?

Accepted Answer

We'll share a Dropbox folder with you through which you can send and receive files without any loss in quality.

Frequently Asked Questions

General

Video Editing

Pricing

Payment & Files

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