1. Introduction

Welcome to ElecEco. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

ElecEco provides a range of creative and digital services including professional video editing, web design, Photoshop-based image editing, and Illustrator graphic design services to help businesses and individuals establish a strong online and visual presence.

2. Company Information

3. Services We Provide

Our services include:

• Video Editing: High-quality short-form and long-form content for platforms like YouTube, Instagram Reels, and TikTok, including cutting, trimming, effects, color correction, audio enhancement, and rendering
• Web Design: Responsive, user-friendly websites that reflect your brand identity with optimized UI/UX and integrated functionalities
• Photoshop Services: Image editing including background removal, color correction, retouching, and creative photo manipulation
• Illustrator Services: Custom vector graphics, logo designs, branding materials, marketing creatives, and scalable design elements

4. Information We Collect

4.1 Personal Information

We collect personal information that you voluntarily provide to us through:

• Contact forms on our website
• Order forms when purchasing our services
• Account creation (handled through WooCommerce)
• Email communications
• Phone consultations

This may include your name, email address, phone number, billing address, and project requirements.

4.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Cookies and similar tracking technologies
• Google Analytics data for website performance analysis
• Google Ads data for advertising optimization
• IP address and browser information
• Website usage patterns and preferences

4.3 Payment Information

Payment information is collected and processed securely through our payment gateways. We may store transaction records for accounting and customer service purposes, but sensitive payment data is handled by certified payment processors.

5. How We Use Your Information

We use the collected information for the following purposes:

• Providing and delivering our creative and digital services
• Processing orders and managing customer accounts
• Communicating with you about projects and services
• Improving our website and service offerings
• Marketing and promotional activities (with your consent)
• Analyzing website traffic and user behavior
• Ensuring website security and preventing fraud
• Complying with legal obligations

6. Information Sharing

We may share your information with trusted third parties in the following circumstances:

• Service Providers: Hosting providers, email service providers, and other technical service providers
• Payment Processors: Secure payment gateways for transaction processing
• Analytics Providers: Google Analytics and Google Ads for website optimization
• Marketing Tools: Email marketing platforms and customer relationship management systems
• Legal Requirements: When required by law or to protect our rights and safety

We ensure all third parties maintain appropriate security measures and use your information only for specified purposes.

7. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL Encryption: All data transmission is encrypted using SSL certificates
• WordPress Security: Advanced security plugins including WordPress Defence
• Restricted Access: Limited access to personal data on a need-to-know basis
• Regular Updates: Keeping all systems and security measures up to date
• Secure Storage: Data stored on secure servers with appropriate access controls

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Update: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal data
• Restrict: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for marketing communications

9. Cookies Policy

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Google Analytics for website performance analysis
• Advertising Cookies: Google Ads for targeted advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer account information: Until account deletion is requested
• Project files and communications: For a minimum of 2 years after project completion
• Payment records: As required by tax and accounting laws (typically 7 years)
• Website analytics: As determined by Google Analytics settings

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including through our use of international service providers like Google Analytics and hosting services. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the “Last Updated” date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: