Privacy Policy

Introduction

Welcome to ElecEco (“we”, “our”, or “us”). We are a creative agency specialising in video editing, graphic design, and illustration services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elececo.com or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Your name, email address, and any other information you voluntarily provide when filling out our contact or order forms.
• Project Details: Information about your project requirements, creative briefs, raw footage, or assets you share with us to deliver our services.
• Payment Information: Payment details processed securely through our third-party payment provider, Razorpay. We do not store your card or banking details on our servers.
• Usage Data: Information your browser sends automatically, such as your IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Deliver, manage, and improve our creative services.
• Process payments and send you related information, including purchase confirmations and invoices.
• Send you project updates, feedback requests, and service-related communications.
• Analyse usage trends to improve our website and user experience.
• Comply with applicable legal obligations.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Storage & Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers and access is restricted to authorised personnel only.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Third-Party Services

We use trusted third-party services to operate our business. These services may collect and process your data in accordance with their own privacy policies:

• Razorpay — Used to process payments securely. When you make a payment, you are subject to Razorpay's Privacy Policy.
• Calendly — Used to schedule discovery calls and consultations. When you book a call, you are subject to Calendly's Privacy Policy.

We are not responsible for the privacy practices of these third-party services and encourage you to review their respective policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to object to or restrict our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• The right to lodge a complaint with a supervisory authority (e.g., the Information Commissioner's Office in the UK, or your local data protection authority).

To exercise any of these rights, please contact us at [email protected].

Legal Basis for Processing

We process your personal data under the following legal bases in accordance with GDPR:

• Consent: When you voluntarily provide your information through our contact or order forms, you consent to us processing your data for the stated purposes.
• Contractual Necessity: When you engage our services, we process your data as necessary to fulfill our contractual obligations.
• Legitimate Interests: We may process your data for legitimate business purposes, such as improving our services, with due consideration for your rights and freedoms.
• Legal Compliance: We may process your data to comply with applicable legal obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it:

• Lead Data: Retained for 2 years from the last interaction, after which it is securely deleted or anonymized.
• Project Data: Retained for 1 year after project completion for customer service purposes.
• Financial Records: Retained for 7 years as required by tax and accounting regulations.
• Marketing Data: Retained until you withdraw consent or request deletion.

You may request earlier deletion of your data by contacting us at [email protected].

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place:

• Data transfers to countries with an adequacy decision from the European Commission.
• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Binding Corporate Rules for intra-group transfers.

Our third-party service providers (Razorpay, Calendly) may transfer data to countries including India and the United States. By using our services, you consent to such transfers.

Data Protection Officer

For data protection matters, you can contact our Data Protection Officer:

Email: [email protected]
Website: www.elececo.com

For GDPR-related complaints, you also have the right to lodge a complaint with your local supervisory authority within the EEA.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can manage your cookie preferences at any time by adjusting your browser settings or using our cookie consent tool.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.